csfloatFrequently Asked Questions
Football betting, live-dealer tables, and mobile-app access generate the most common questions from our users. This page addresses account setup, payment flows, game categories, cashback mechanics, data privacy, support timelines, and fee structures.
We have compiled answers to the queries we receive most often about registration, deposits via DANA and e-wallet, our sportsbook and live-casino offerings, and the withdrawal process. This FAQ resolves most self-service needs without requiring direct contact with our support team.
Read the sections below to find your answer. If your question remains unaddressed, contact our support team or review our full terms and conditions and privacy policy for formal policy details. Our legal notice outlines jurisdiction-specific access and service availability.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports markets
- Security, data, and supportaccount protection, data deletion, response times, and jurisdiction notice
The account-opening process has four steps. First, complete the registration form with your personal details and create login credentials. Second, verify your email by clicking the confirmation link we send. Third, log in and submit your KYC documents (identity card and proof of address) through your account dashboard. Fourth, wait for our team to review and approve your documents, typically within one business day. Once approved, you can deposit funds, access all games, and begin using live-dealer tables and sportsbook betting on csfloat. The entire process takes between 24 and 48 hours from submission to full account activation.
Payments and transactions
Deposits via local payment, online payment, or e-wallet follow the same three-step flow on csfloat. First, log in to your account, navigate to the Deposit page, and select your preferred payment method. Second, enter the deposit amount and review the transaction details. Third, you are redirected to the payment app or web portal, where you confirm the transfer from your wallet. The funds arrive in your csfloat account within minutes. These digital wallets are widely used across Indonesia, particularly during peak periods like Idul Fitri and Idul Adha when online transactions surge. No additional fees are charged for mobile banking, local payment, or online payment deposits on csfloat; the transfer happens instantly once confirmed in the app.
csfloat does not charge fees for deposits made via e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking. Bank transfers to our local payment, online payment, e-wallet, or mobile banking accounts may incur standard inter-bank fees set by your bank, not by us. Withdrawals to local payment, online payment, and e-wallet wallets are also fee-free on our end, though your bank or wallet provider may apply their own charges. Withdrawal processing times depend on the method: digital wallets typically complete within a few hours, while bank transfers may take one to two business days. We do not charge any percentage or fixed commission on withdrawals processed through csfloat.
Our weekly cashback offer is calculated on net losses across live-dealer tables, sportsbook, and slot games during the previous calendar week. You do not need to opt in; eligible accounts automatically receive cashback credited to their account every Monday. The cashback amount varies based on your total wagers and loss history, subject to the terms outlined in your account settings. Cashback is credited as account balance and can be used for new deposits, live baccarat and blackjack sessions, or sportsbook bets on Liga 1 and Piala AFF matches. Cashback does not apply to promotional bonuses or free-play credits. Full terms, including maximum weekly caps and minimum loss thresholds, are available in your account dashboard on csfloat.
Game rules and markets
csfloat offers betting on Liga 1 (Indonesia's top football division), Piala AFF, Champions League, Premier League, and international friendlies. We also list markets for Piala Indonesia, MotoGP (motorsports), and badminton tournaments. game information are updated throughout match days, and you can place in-play bets during active fixtures. Our sportsbook also includes esports markets such as Mobile Legends Professional League, Free Fire tournaments, and PUBG Mobile championships. Each market displays available betting types: match winner, correct score, over/under, handicap, and live in-play options. All markets are updated in real time, and our mobile app streams live tables and fixture information with low-bandwidth compatibility for users across Indonesia.
Security, data, and support
Our support team responds to account queries, payment issues, and technical problems within one business day on csfloat. Urgent matters such as account lockouts or payment disputes are prioritised and may receive a response within a few hours during business hours. You can contact us via email, live chat (available on the website), or through the in-app help centre. For withdrawal delays or transaction verification questions, please include your account username and transaction reference number. Support tickets submitted during weekends or public holidays (such as Nyepi or Imlek) are processed the next business day. Response times may vary during peak periods; check your account notifications for status updates.
To request deletion of your personal data, log in to your account on csfloat, navigate to Account Settings, and select "Data Privacy" or "Account Closure." From there, you can submit a formal deletion request. Alternatively, email our support team with your request, including your account username and reason for deletion. We will acknowledge your request within one business day and begin processing within five business days. Some data may be retained for legal, compliance, or anti-fraud purposes as required by applicable law. Transaction records and account history may not be fully deleted if they are subject to regulatory retention rules. You will receive confirmation once the deletion process is complete.