csfloat Platform Privacy Notice
This page describes what we collect when you use csfloat and how we keep that data protected. Our commitment is to handle your information transparently, securely, and only for the purposes you authorise.
We at csfloat operate an online entertainment platform available where local law permits. When you create an account, deposit funds, place a bet on Liga 1 or Piala Indonesia matches, join a live blackjack table, or use our mobile app, we collect certain information to deliver the service, process your payments, and comply with legal obligations. This notice explains what that means in practice.
Our platform serves users across supported jurisdictions in Southeast Asia. We process personal data in accordance with applicable data protection standards and work with third-party processors only when necessary to operate our sportsbook, live-dealer studios, slot games, and esports markets.
What we collect on csfloat
We collect information in several categories. First, account data: when you register, we ask for your name, email address, phone number, date of birth, and location. We also collect payment information—your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet)—and we verify your identity through document submission as required by law.
Second, transaction data: every deposit, withdrawal, and bet is recorded. We log which tables you join (roulette, baccarat, Dragon Tiger), which football or badminton markets you view, and which slot games you play. We track your session activity, device type, IP address, and browser type to detect fraud and prevent account abuse.
Third, communication data: if you contact our support team via email or in-app messaging, we retain those conversations. We also collect any feedback or complaints you submit about your experience on csfloat.
How we use your data on csfloat
We use your data for several core purposes. Account management: to set up your account, manage your balance, and enable deposits and withdrawals through your preferred payment rail. Service delivery: to stream live dealer tables, update sportsbook odds during Liga 1 and Piala AFF seasons, and load slot games on your mobile device.
Fraud and security: we analyse patterns to detect suspicious activity, unauthorised access attempts, and account takeover risks. We may restrict or suspend an account if our systems flag unusual behaviour—for example, multiple login attempts from different cities in a short timeframe, or a withdrawal request immediately after a high-value deposit.
Legal compliance: we retain records for tax purposes, anti-money-laundering screening, and to respond to lawful requests from regulators or law enforcement. We undertake Know-Your-Customer (KYC) verification and store copies of identity documents as required by applicable law.
Third-party processors on our csfloat platform
Our servers and data processors sit in multiple locations outside Indonesia. We use cloud infrastructure providers to store account data, transaction logs, and game session records. Payment processors—including mobile banking, local payment, online payment, and e-wallet—handle the actual fund transfers; they have their own privacy policies that govern how they process your banking information.
We also work with fraud-detection vendors who analyse IP addresses and device fingerprints to identify suspicious patterns. Live-dealer studios operated by third-party providers stream tables to csfloat users; those providers may log viewer data (table entry/exit times, session duration) for their own analytics.
We require all third parties to maintain confidentiality and process data only on our instruction. We do not authorise them to use your data for their own marketing or to combine it with data from other services.
Your rights and csfloat data controls
You have the right to access your personal data on csfloat. If you wish to review what information we hold about your account, you can request a copy by contacting our support team. We will provide that information within a standard processing window.
You may also request correction of inaccurate data—for example, if your registered phone number is outdated. You can update certain profile fields directly in your account settings; for other changes, contact support.
In some jurisdictions, you may have the right to request deletion of your data, subject to legal retention obligations. We cannot delete transaction records required for tax or anti-money-laundering compliance, but we can anonymise or archive other information after a specified period.
Cookies and tracking on csfloat
Our platform uses cookies to maintain your session, remember your preferences, and analyse how users navigate our sportsbook and live-dealer sections. Essential cookies allow you to log in and place bets; without them, the service cannot function. Analytics cookies help us understand which leagues (Liga 1, Piala AFF, Champions League) draw the most interest and which payment methods are most popular in Jakarta, Surabaya, and Bandung.
You can disable non-essential cookies in your browser settings, but doing so may reduce csfloat functionality. Third-party cookies from fraud-detection partners and analytics services may also be set; review those providers' own privacy policies for details.
Contact us about privacy
If you have questions about how we handle your data on csfloat, or if you wish to exercise your data rights, contact our support team. We will respond to privacy inquiries within a standard service window. Your data subject requests will be processed in accordance with applicable law.
Our commitment is to keep your csfloat account secure and your information private. We review this policy periodically and will notify you of material changes.